How many times your clients informed you that you your service is down, statistics incorrect, registration not working etc… ? That feeling isn’t very exciting, when your face become blush and for that there are no excuses?!
Before we started to monitor various services we also knew about the problems of our systems from our clients. For example, now we monitor internet connection with SMS centers all around the world. Why? Because when there were no monitoring, we did not know were SMS paying customers billed or not. Then we were informed about such problems only in the next morning. Only if our clients used to check the billing statistics and immediately then called us very disappointed.
That was real life, real money and financial losses.
Our trial error – crash, wrong performance, missed bugs, financial losses – experience says that it is profitable to be the first who knows his own problems. This is unpleasant – but encourages be proactive – not waiting the disappointment from customers or financial losses.
How fixed it? Learning of systematic management of “Nagios” and “Cacti” helped.
Nagios checks critical services of our servers and applications and informs us after few minutes by SMS or email. Cacti shows you graphical statistics about your servers. We can react instantly and solve the problem, if can’t – we inform your clients immediately.
These two monitoring packages allows us to prevent 99% problems before they arise. That’s the way every business – and every business has IT services – should work.
Please visit servers.beedo.net – here we share our knowledge and experience with You.
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